Pre-Delivery Site Inpsections

I would like to share with you in this brief article a service that our company performs at no charge for our clients. Our staff goes to client’s homes and jobsites before appliances are delivered to ensure that the area is properly prepared to accommodate the product that has been purchased (often done pre-purchase). We check for placement of electrical, plumbing, and gas connections. We measure cabinet and other openings. This proactive behavior uncovers issues that can be addressed before they become critical or insurmountable. Recently one of our sales people asked me to do a site inspection for him because it was in my neighborhood. This particular one was a kitchen remodel, so I contacted the homeowner and who said it wasn’t necessary, but relented when I said it would be no charge and that I wouldn’t take long. As it turned out the client wanted a gas cooktop because the granite countertop installers wanted the appliance on site in order to make a couple of notches that the installation instructions were unclear on. Kudos to that granite company (we’re always happy to work with other suppliers and subcontractors to make jobs go smoothly). Inspection summary: the electrical placements were wrong for the 48” wide built-in refrigerator, as well as the gas cooktop, and the wall ovens.  Appliances can’t be installed until the electrical is in the right spot.  The result would’ve been a disappointed client on delivery day because of the delay and added cost caused by these errors.

We’ve never charged for this service, and have no plans to do so. We do it because we strongly believe it is a part of our plan to make customers into loyal clients.   Appliances are competitively priced; so we strive to bring added value through “no charge” services.  Our company’s goal is to be the best at every aspect of the appliance business from having the best showroom and sales staff to having the best installation and delivery to maintaining our customers’ appliances with a world class service department; these no cost site inspections carry us one step closer to that goal.

Jerry Jaskot, Owner